Wholesale Policies & Customer Care
Grab a cup of coffee and read all of our legal and technical fine print.
Minimum Order: There is a $50.00 minimum order for the first order. Subsequent orders have a minimum of $30.00. This does not include any custom orders or private labeling, freight charge or sales tax (if applicable). All prices are subject to change without notice.
Currency: All prices are listed in US dollars.
Sales Tax: All orders shipped to (or billed to) a Minnesota address will be charged Minnesota sales tax unless a tax exemption certificate is sent to us. We must have a copy of this for our records. If your company resides outside of Minnesota, this does not apply.
Shipping Charges: Within the United States, we will be shipped the most economical way (UPS or USPS), our choice. F.O.B. is Apple Valley, Minnesota. Please contact us for information on shipping to other International areas.
Payment: Within the United States and Canada, we accept Visa, MasterCard and business checks. All orders must be prepaid prior to shipment. Sorry, no COD's accepted. We will charge Visa or MasterCard up to $500.00. Orders larger than $500.00 require a business check (cleared) or a money order/cashier's check payment. Such orders require a 50% deposit due at the time of ordering with the remaining balance due before shipping. International orders require a bank wire transfer ~ please contact us for more information.
Payment via check: Checks must be cleared before shipment. This typically takes 7-10 business days. In the event your check is returned to us for any reason, you will be charged $25.00. No further orders will be shipped until your account is cleared. Furthermore all orders placed after that will be cash or credit card only.
Pick Up: We are a home-based business and are unable to entertain drop-in shopping or pick-up at our location.
Lead Time: As many of our products are assembled as ordered, please allow 2-3 business days for the order to ship, dependant on order size.
Back Orders: You will be notified of a back order by either email or telephone. At that time, you will be given an option of substituting for a different item or placing the item on back order to ship as soon as it becomes available. Please note that additional shipping charges may occur if you place the item on back order.
Return Policy: Due to the handcrafted, natural aspect of our products, we are unable to accept order returns, issue refunds or credits. If upon receipt of your wholesale order you find it verifiably defective in manufacture, contact us immediately (within ten days) and we can instruct you from there.
Damaged
Shipment: If your products are defective in some way due to damage sustained
in shipping, save all shipping materials and do not use the product.
Damages must be reported to the carrier and Golden Sage immediately. Inspect all packages at the time of receipt. In the event that
you receive an order that has been damaged make sure the driver noted this fact
on the delivery sheet. You should then immediately contact the carrier so
that they can inspect the shipment. If the driver does not do this then you
accepted the box in good condition and nothing can be done about the damages.
Once a package has been signed for it is assumed the package was delivered in
good order.
If a return is authorized, it must be packed in the original manner. If damage
occurs on return because of inadequate packaging no credit will be issued.
Concealed Damage: If there is damaged merchandise when you unpack the order follow these instructions: 1. Save the original carton and all packing material. 2. Contact the carrier and inform them of your damaged shipment. They will send an inspector to inspect your package. 3. Call Golden Sage and we will start processing your claim.
